Privacy Policy

We respect your privacy and this policy explains how we collect and treat any information you give us. You won’t find any complicated legal terms or long passages of unreadable text. We’ve no desire to trick you into agreeing to something you might later regret. We aim to only utilise the minimal amount of data footprints of our customers to deliver a sreamlined, privacy and customer focusseed solution.

Our policy covers

1. Why we value your privacy
2. What information we hold
3. Where we store your information
4. What we use your information for
5. Who’s responsible for your information at our company
6. Who has access to information about you
7. The steps we take to keep your information private

Why we value your privacy

We value your privacy as much as we do our own, so we’re committed to keeping your personal and business information safe. We’re uncomfortable with the information companies, governments, and other organisations keep on file, so we ask for only the bare minimum from our customers. We’ll never use your personal information for any reason other than why you gave it, and we’ll never give anyone access to it unless we’re forced to by law.

How we collect information

We ask for contact information including your name, email address, and phone number, on our website so that we can reply to your enquiry.

Our website doesn’t use cookies or scripts that were designed to track the websites you visit. Analytics is provided by Cloudflare which is without cookies and anonymous, helping protect your data from unwanted solicitation.

We may ask for crytocurrency wallets and other supporting information when you approach us for services online.

Occasionally, we might receive your contact information from one of our partners. If we do, we protect it in exactly the same way as if you give it to us directly.

What information we hold

• When you contact us by email or through our website, we collect your name, email address, phone number, the company you work for, if you’ve given us that.
• When you pay for services online, we collect your name, email address, phone number, and a delivery address.
• If you do business with us, we also collect your business name and bank details and keep records of the invoices we send you and the payments you make. We may also retain records of your work specifications, including cryptocurrency wallets and supporting docuemnts.
• All services purchased online are processed by Stripe, our payment gateway, and we never have access to your credit card information.

Where we store your information

When you buy something, your order and profile is stored on our hosting platforms. Your credit card details are stored securely on Stripe. When you engage with us, your work specifications are stored on Jira, our project management system. We may also use Microsoft Teams as a means of communication with you in addition to email communications. If we do business, we store your case information in our Neon database and relevant files securely stored in our cloud storage at Microsoft Azure. We chose these systems partly for their commitment to security.

What we use your information for

We occasionally use your contact information to send you details of our products and services. When we do, you have the option to unsubscribe from these communications and we won’t send them to you again. We might also email or phone you about our products and services, but if you tell us not to, we won’t get in touch again. We will use your information to send you invoices, statements, or reminders. We utilise Resend and Courier for all transactional emails.

We will never sell or share your details for commercial gain. We also will not use your information to train or tune AI.

Who’s responsible for your information at our company

The Lead Digital Forensic Analyst is responsible for the security of your information. You can contact them by email on admin@lyforensics.com.au if you have any concerns about the information we store.

Who has access to information about you

When we store information in our own systems, only the people who need it have access. Our management team have access to everything you’ve provided, but individual employees have access to only what they need to do their job.

The steps we take to keep your information private

Where we store your information in third-party services, we restrict access only to people who need it. We store passwords in BitWarden, an encrypted password manager, as well as Doppler, use a different, randomly generated password for each service, and never use the same password twice.

The computers we use are all encrypted and are protected by a passcode or fingerprint access. These computers ask for authentication whenever they’re started or after 5 minutes of inactivity. Our mobile devices are also protected by a fingerprint or facial recognition.

How to complain

We take complaints very seriously. If you’ve any reason to complain about the ways we handle your privacy, please contact by email on admin@lyforensics.com.au.